Privacy Policy

1. What Information We Collect

When you register or interact with StudyHelpline, we collect the following types of information — and we tell you exactly why:

We also collect technical data like your IP address, browser type, and device information when you visit our website. This helps us improve the platform and detect security threats.

2. How We Use Your Information

Your data helps us deliver a better experience. Here is specifically how we use it:

• 🔍

  To match students and parents with the most suitable tutors based on location, subject, and availability.

• 💬

  To send you platform notifications, messages from support, tuition lead updates, and account-related alerts.

• ✅

  To verify the identity and credentials of tutors to maintain a safe and trustworthy network.

• 📊

  To analyse platform usage patterns and improve our features and user experience over time.

• ⚖️

  To comply with legal obligations or investigate reports of fraud, misconduct, or abuse on the platform.

3. Who We Share Your Data With

We only share your information in the following limited circumstances:

• With other platform users: Tutor profiles (name, location, subjects, photo) are visible to parents searching for teachers. Contact details are only shared after a confirmed tuition match.
• With service providers: We use trusted third-party services for hosting, file storage (e.g., Cloudinary), and communication tools. These providers are contractually bound to protect your data.
• With legal authorities: We will disclose information if required by law, court order, or if necessary to prevent fraud, abuse, or harm to users.

4. How We Store & Protect Your Data

Your data is stored securely using industry-standard practices. We use Supabase (PostgreSQL) for our database with row-level security, and file uploads are managed through Cloudinary with access controls in place.

5. Cookies & Tracking

Our website uses cookies — small files stored on your browser — to remember your session and improve your experience. We use essential cookies (required for the site to function) and analytical cookies (to understand how users navigate the site).

You can disable cookies in your browser settings at any time. Note that some features, like remaining logged in, may not work correctly without cookies enabled.

6. Your Rights Over Your Data

You have the following rights regarding your personal data:

To exercise any of these rights, email us at info@studyhelpline.in. We will respond within 30 business days.

7. Data Retention

We keep your data for as long as your account is active, or as long as needed to provide you services. Tutor verification documents are retained for a minimum of one year after account closure for compliance reasons. If you request account deletion, we will remove your personally identifiable data within 30 days, except where retention is legally required.

8. Children's Privacy

StudyHelpline serves students of all ages, but we do not knowingly collect personal data directly from children under the age of 13. For students under 13, all account information must be provided by a parent or legal guardian. If you believe a child under 13 has submitted information without parental consent, please contact us immediately.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will post a notice on our website. We encourage you to review this page periodically.

📬 Contact Our Privacy Team

If you have any questions, concerns, or requests related to your privacy, please reach out to us: